Last updated: 11/16/2025
This privacy notice is provided by We Make Stuff Ltd (trading as Mutual), company number 10364574, registered at 23 St Leonards Road, Bexhill-On-Sea, East Sussex, TN40 1HH.
We are the data controller for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
If you have any questions about this notice or how we handle your data, please contact us at hello@mutual.agency.
We collect minimal personal information, only what is necessary to provide our services and communicate with you:
We do not collect:
We process your personal data for the following purposes:
Legal basis: Contract performance and legitimate interests
We use your contact details to respond to enquiries, provide quotes, and deliver services you’ve requested from us.
Legal basis: Legitimate interests and legal compliance
We may process your information to:
Legal basis: Legitimate interests
We use Plausible Analytics to understand website performance and improve user experience. This processing is privacy-friendly and does not identify individuals.
We do not sell, rent, or trade your personal information with third parties.
We may share your information with:
We work with carefully selected service providers who process data on our behalf, including:
These providers are contractually required to keep your data secure and use it only for the purposes we specify.
We may disclose your information if required by law, regulation, legal process, or governmental request.
Some of our service providers may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the UK Information Commissioner’s Office.
Our website may use essential cookies required for the site to function properly. These are set automatically and cannot be disabled without affecting site functionality.
We use Plausible Analytics, which does not use cookies or collect personal data. No consent is required for this privacy-friendly analytics approach.
We do not use:
We retain your personal data only for as long as necessary:
Under UK data protection law, you have the following rights:
You can request a copy of the personal data we hold about you.
You can ask us to correct inaccurate or incomplete data.
You can request that we delete your personal data, subject to certain exceptions (such as legal obligations).
You can ask us to restrict processing of your data in certain circumstances.
You can request your data in a portable format to transfer to another service provider.
You can object to processing based on legitimate interests.
Where we process data based on consent, you can withdraw that consent at any time.
To exercise any of these rights, please contact us at hello@mutual.agency. We will respond within one month.
If you’re unhappy with how we’ve handled your data, you have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.
We take data security seriously and implement appropriate technical and organisational measures to protect your personal data, including:
However, no method of transmission over the internet is completely secure. Whilst we strive to protect your data, we cannot guarantee absolute security.
We may update this privacy notice from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will update the “Last updated” date at the top of this page.
We encourage you to review this notice periodically to stay informed about how we protect your data.
If you have any questions about this privacy notice or how we handle your personal data, please contact us:
For data protection matters, you can also contact the Information Commissioner’s Office: