Note: This article was last updated on July 15, 2024 and may contain outdated information.
We’re delighted to welcome Abi Browne to Mutual as our newest Project Manager.
Good project management is one of those things that’s easier to recognise than to define. It’s not just about keeping timelines and budgets on track, though that matters. It’s about facilitating collaboration, spotting problems before they become crises, and creating the conditions where good work can happen. Abi understands that instinctively.
Project Management That Enables
Abi comes to us with experience managing digital projects across various agencies and in-house teams. She’s worked on everything from rapid campaign sites to complex multi-year builds, learning how to adapt her approach based on what each project and team actually needs rather than following rigid methodologies.
What impressed us during the hiring process was her pragmatism. She talks about project management as a service to the team and clients, not as an exercise in process for its own sake. She’s comfortable with ambiguity, skilled at asking clarifying questions, and adept at finding workable paths forward when the ideal solution isn’t available.
Managing Complexity
The projects we take on continue to grow in scope and complexity. Having someone dedicated to keeping everything coordinated, maintaining client relationships, and ensuring nothing falls through the cracks becomes increasingly crucial as that complexity increases.
Abi will be managing several ongoing client projects whilst also helping us refine our internal processes. She brings fresh perspectives on how we can work more effectively, communicate more clearly, and deliver better outcomes for the clients we serve.
Balancing Priorities
One of the trickier aspects of project management in an agency environment is juggling multiple projects simultaneously, each with its own rhythms, challenges, and stakeholder expectations. Abi’s experience navigating those demands whilst keeping teams focused and clients informed will be invaluable.
She’s also comfortable with the technical side of the work we do. She doesn’t need to write code, but she understands enough about how development and design work to facilitate meaningful conversations and make informed decisions about timelines and priorities.
What’s Next
Abi’s joining during a characteristically busy period, with several projects in flight and new work beginning soon. She’ll be working closely with our development and design teams, getting to know our processes and clients, and bringing her own ideas about how we can improve how we work.
The best project managers make complex projects feel manageable and enable teams to do their best work. We’re confident Abi will do exactly that. Welcome to Mutual, Abi.